Shipping and Returns
FREE SHIPPING:
Free shipping is offered for all online purchases of $50 or more. Free shipping offer does not apply to international orders shipping outside of the United States.
ORDER PROCESSING:
In most cases, orders placed before 2 PM CST will go out the same day. Orders placed after 2 PM will go out the following day unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for us to process your order. This estimate does not include the actual shipping times listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
SHIPPING METHODS:
All packages are shipped via USPS or UPS.
USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are on business days (Monday-Friday).
DELIVERY TIMES:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipped via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or because of USPS are not the responsibility of Premium Pathway LLC and must be resolved by contacting USPS (see contact information below).
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USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once an order has shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.
APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
STATE LAWS:
All consumers are required to abide by state and local laws.
SHIPPING RATES:
All additional shipping methods and rates are listed when you place your order at check out. If you receive the message: "No shipping rates available for your area,” this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Idaho, New Hampshire, or South Dakota. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
BACK ORDERS:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or another method of payment.
DAMAGED OR MISSING PRODUCTS/ORDER:
If you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to info@premiumpathway.com and they will assist you in resolving the problem.